GRD / Support
Get help with trading card scans, grading results, credits, purchases or your account. GRD provides independent grading estimates, not official card certifications.
Support email: support@craftuplearn.com
If a card cannot be identified, a photo is rejected, a result looks incorrect or grading gets stuck, contact us with a brief description of the issue, your device model and the app version. Card coverage and grading accuracy depend on available evidence.
If purchased credits or a subscription are missing, check that you are signed in to the expected GRD account. In the app, open Profile → Manage Subscription → Restore Purchases. If access is still missing, email us rather than making another purchase.
Apple manages subscriptions purchased on an iPhone. Cancelling your subscription and deleting your GRD account are separate actions.
Manage Apple subscriptionsApple handles refund requests for App Store purchases. If the purchase succeeded but your credits are missing, contact GRD support so we can investigate the account issue.
Request an Apple refundIn GRD, open Profile → Account → Delete Account and confirm. This removes your GRD app account data, subject to legal retention requirements. If you cannot sign in, email us for help with an account deletion request.
Request deletion assistanceFor questions about your data, access, correction, deletion or privacy rights, review the GRD Privacy Policy or email our privacy contact.
Email support@craftuplearn.com with a short description of the problem, your iPhone model, iOS and GRD versions, and what happened. For billing issues, include the product name and approximate purchase date, but never payment-card details.
Contact GRD supportPlease do not send passwords, login codes, API keys or other secrets. Remove sensitive personal details from screenshots.