Privacy Policy

Effective Date: July 10, 2025

This Privacy Policy describes how CraftUp (“we”, “our”, “us”) collects, uses, and protects your personal information when you use the CraftUp mobile application (“App”).

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of data:

  • Account data: email address and, if you sign in via a third-party service, social media profile information (e.g. name, profile image).
  • Usage data: progress within lessons and learning modules.
  • Technical data: anonymous device information, crash reports (via Sentry), and usage analytics (via Amplitude).
  • Communication data: messages you send us via in-app forms or email.

We do not collect sensitive personal data (e.g. health, political views, biometrics).

2. How We Use Your Data

We use the data we collect to:

  • Create and manage your user account.
  • Track your learning progress.
  • Improve the App’s performance, reliability, and content.
  • Send in-app notifications and email reminders (e.g. lesson streaks, onboarding tips).
  • Respond to support requests and feedback.

Some content in the app may be generated or assisted by artificial intelligence systems. While we moderate and review all content, we cannot guarantee it is entirely error-free.

3. Analytics and Crash Reporting

We use the following tools:

  • Amplitude: to analyze how users interact with the app. Data is collected in aggregate and is anonymized.
  • Sentry: to log technical errors and crashes anonymously, helping us improve stability.

4. Data Storage and Security

All user data is stored securely using Supabase, hosted within the European Union. We take reasonable measures to protect your information from unauthorized access or loss.

5. Push Notifications and Email

We may send:

  • Push notifications (e.g. lesson reminders, streak alerts)
  • Automatic emails related to your use of the app (e.g. onboarding guidance, completion messages)

You can manage push notification preferences through your device settings. You can opt out of email reminders at any time via the unsubscribe link or by contacting us.

6. Your Rights under GDPR

As a user in the European Union, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent for future processing
  • Lodge a complaint with a supervisory authority

You can also delete your account directly from the app. For other data requests, contact us at:
privacy@craftuplearn.com

7. Children’s Privacy

CraftUp is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services and for legitimate business or legal purposes. If you delete your account or request deletion, we will erase your personal data unless we are legally required to retain it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you in the app or via email. Continued use of the App after changes means you accept the updated policy.

10. Contact

If you have any questions or requests regarding this Privacy Policy, you can contact us at:
privacy@craftuplearn.com
support@craftuplearn.com