Cancel a subscription
Cancel through the store that bills your subscription. Deleting your CraftUp account is a separate action.
See the cancellation section in the Terms for more detail.
Support
Choose the issue below. When Apple, Google Play, or another CraftUp page can complete the task directly, we'll send you there. Use CraftUp support for problems we need to investigate.
Quick routes
These actions do not require opening a general support request first.
Request a refund
Refund eligibility and processing depend on the store and the purchase. Use the applicable store's official process.
If Google Play directs you to the developer for a refund or purchase issue, use CraftUp support below.
If you were charged but paid access is still locked, use CraftUp support so we can investigate the access problem rather than treating it as a refund request.
Delete your account
Use CraftUp's account-deletion instructions, including the off-app fallback if you cannot access CraftUp.
Make a privacy request
For access, correction, privacy rights, additional deletion requests, or Privacy Policy questions, use the privacy contact.
Company or team access
If your company wants to buy annual access for one or more people or needs an invoice, use the company-access request. If you already have company access and something is not working, use CraftUp support below.
Need CraftUp help?
Use the support form or email for issues CraftUp needs to investigate, including:
- account or sign-in problems;
- an active purchase not unlocking paid access or restore purchases not working;
- app crashes, bugs, or unexpected behavior;
- lesson corrections, outdated content, or product feedback;
- an existing company-access problem;
- another CraftUp question that does not have a direct route above.
The structured support form is hosted by Tally, so opening it takes you to an externally hosted form. If the form does not load or you prefer email, contact support@craftuplearn.com. The Privacy Policy explains how CraftUp handles support information.
If you are already in the app, you can also use CraftUp's in-app feedback screen for lesson or product feedback.
What to include for a technical issue
Send only what is useful. Helpful context can include whether you use iOS or Android, your device model, OS version, CraftUp app version if known, what you were trying to do, what happened, and steps that reproduce the problem. For a paid-access issue, say whether the store shows an active subscription and whether you tried Restore Purchases.
Keep your account secure
Do not send passwords, full payment-card details, authentication codes, access tokens, or other secrets. If you share a screenshot, check it for sensitive information first.