Delete your CraftUp account

You can delete your account directly in CraftUp. If you cannot access the app, you can start a deletion request by email. Account deletion and store subscription cancellation are separate actions.

Delete in the app

  1. Open CraftUp and go to Profile.
  2. Open Account Settings.
  3. Tap Delete Account.
  4. Review the warning and confirm Delete.

CraftUp only reports deletion as successful after its account-data cleanup completes and the Supabase authentication account is deleted. The app then clears the current Supabase session and returns to the signed-out state.

What the in-app deletion removes

The current deletion workflow removes active CraftUp account and product data directly linked to the account, including:

  • the CraftUp authentication account and primary account record, including the account email, profile/onboarding state, push token, and account-level tracking state;
  • lesson progress and streak state;
  • in-app feedback linked to the account;
  • energy/usage state and consumption history;
  • notification state, notification-send history, and achievements;
  • the active device-to-account link used by CraftUp's referral anti-abuse system.

If one of these material cleanup steps reports an error, the backend does not continue to Auth deletion and does not return a successful deletion response. The workflow is designed so the cleanup can be retried while the authentication account still exists.

Have an active subscription?

Deleting your CraftUp account does not cancel an Apple App Store or Google Play subscription. If you want future renewals to stop, cancel through the store that billed the subscription. You can do that before or after deleting your CraftUp account.

CraftUp also provides a Manage Subscription action inside Account Settings. More billing detail is in the Terms of Service.

Can't access the app?

You do not need to reinstall CraftUp to start an account-deletion request. Email privacy@craftuplearn.com and include the email address associated with your CraftUp account.

Do not send your password, payment-card details, App Store or Google password, authentication codes, or access tokens. An account email by itself should not be treated as proof that the sender controls an account; any manual deletion must be identity-verified before it is completed.

What may be handled separately

Account deletion does not mean every record in every system vanishes at the same moment. In particular:

  • subscription, transaction, or other billing records can follow a separate retention lifecycle;
  • referral/reward and anti-abuse history can be retained separately; the deletion workflow deactivates a deleted account's referral code;
  • Apple, Google Play, RevenueCat, analytics, diagnostics, attribution, email/support, and other service providers can hold records under their own systems and retention processes;
  • operational logs or disaster-recovery backups can follow separate infrastructure retention cycles rather than active-account deletion timing.

For an additional personal-data deletion request or confirmation about data outside the active account workflow, contact privacy@craftuplearn.com. Current data practices are described in the Privacy Policy.

If deletion fails

The app should show a failure state rather than reporting success. Retry the in-app action if appropriate. If you still cannot complete deletion, use the privacy email above; for a general product or billing issue, use CraftUp Support.