Jobs to be done (JTBD)

A framework that explains why users hire a product to make progress in a specific situation.

When to use it

  • Discovery interviews
  • Messaging strategy
  • Segmenting users by context

PM decision impact

JTBD reveals true motivations behind behavior and improves positioning.

How to do it in 2026

Interview users about triggers, alternatives, desired progress, and tradeoffs.

Example

A founder hires analytics not for dashboards but to decide which channel to double down on.

Common mistakes

  • Confusing JTBD with personas
  • Only interviewing current users
  • No synthesis pattern

Related terms

Learn it in CraftUp

Last updated: February 20, 2026

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