Agentic workflow

• Processes span multiple systems (CRM, docs, messaging) and humans copy-paste today.
• You need repeatable execution with clear checkpoints and approval gates.
• You want to measure end-to-end task success, not single responses.

Agentic workflows change ownership: PMs design checkpoints, approvals, and recovery paths. They affect SLAs (completion time, reliability) and require clearer UX affordances (progress, undo). They also dictate how you price the feature (per run vs. per step).

Map the workflow as states with entry/exit criteria. Add visible progress indicators and fast abort/undo. In 2026, instrument every step for success/failure, latency, and cost, and run canary rollouts by segment. Keep humans-in-the-loop for high-risk steps until metrics prove stability.

A hiring workflow agent screens resumes, drafts outreach, and schedules calls. With checkpoints for shortlist approval and email review, completion time drops from 2 days to 35 minutes, while rejection due to mistakes stays under 2%.

• Hiding agent progress, making users think the system is stuck.
• Skipping rollback paths when a step fails, leaving partial changes.
• Designing steps without measurable exit criteria, so evals can’t score them.